Serving both trade customers and the public, MKM supplies everything needed to build a single home or a major development – from bricks and blocks to kitchens, bathrooms, and everything in between. As the company has expanded, KBBConnect has remained an integral part of its showroom operations and day-to-day sales processes.
For Charlotte Deprez, National Sales Manager at MKM, the long-standing relationship demonstrates the software’s ability to meet the changing requirements of a large and growing business. “KBBConnect has been our chosen showroom quotation tool for over 20 years. It is easy to use, gives us access to supplier catalogues, and is backed by an incredibly helpful and supportive team.”
KBBConnect was already firmly established across MKM’s showroom network when Charlotte joined the company in 2019. Its ease of use has helped the business introduce the software to new colleagues and branches efficiently. “Setting up new users and teaching them how to use KBBConnect is always a smooth process,” Charlotte explains. “That is especially important for a business like ours, with 145 stores nationally and more growth ahead.”
MKM primarily uses KBBConnect to produce and manage customer quotations. Its integration with ArtiCAD allows showroom teams to import designs and accurately quote projects using manufacturers’ and suppliers’ catalogues. “The speed at which we can import a design and turn it into a quotation has made a real difference to our workflow,” says Charlotte. “We can quickly adjust margins and customer discounts before producing a professional, personalised quotation.”
Live Pricing further streamlines the process, enabling MKM’s teams to create quotations from ArtiCAD designs in just a few simple steps. This combination of speed, accuracy, and professional presentation helps the business deliver an efficient customer experience across its nationwide branch network.
A key reason KBBConnect has remained MKM’s software of choice for more than two decades is its flexibility. Rather than standing still, the platform has adapted to suit the company’s evolving operational requirements.
Working closely with Charles Kovacik (CEO) and the KBBConnect team, MKM has introduced custom features and integrations that save time, reduce administration, and connect quotation creation with wider business processes. “With Charles’ support, we incorporated an API that imports customer account information directly into the client details in KBBConnect. That saves our teams valuable time when producing quotations. We have also integrated workflows that help us process finance applications and customer assessments.”
These integrations support MKM beyond quotation creation, helping its teams order the correct products accurately and process finance applications effectively. The result is a more connected journey, from the initial ArtiCAD design and quotation through to ordering and customer finance.
For Charlotte, KBBConnect’s ability to grow with the business has been central to the partnership’s longevity. “The software can flex to suit our needs, and the team are always approachable. As MKM has grown and our requirements have changed, Charles, Eva and the team have supported our customisation needs, incorporated new features, and helped us find solutions that improve both the customer and user experience.”
After more than 20 years, the relationship is about much more than software alone. “The KBBConnect team are very responsive and supportive, they feel like an extension of our own business. They understand our needs and work with us to find the right solutions.”
Her advice to anyone considering KBBConnect is simple: “Speak to the team and arrange a demo – you won’t look back!”